London Gardeners › Terms and Conditions

London Gardeners Terms and Conditions of Service

These Terms and Conditions set out the basis on which London Gardeners provides gardening and related services to domestic and commercial clients within its designated service areas. By placing a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the person, company, or organisation requesting or accepting services from London Gardeners.

Services means any gardening, garden maintenance, landscaping, clearance, or related services supplied by London Gardeners to the Client.

Visit means each occasion on which London Gardeners attends the Client property to perform the Services.

Agreement means the contract between the Client and London Gardeners, comprising these Terms and Conditions and any written quotation or booking confirmation.

Property means the outdoor space, garden, grounds, or other area at which the Services are to be performed.

2. Scope of Services

London Gardeners provides a range of gardening and related services, which may include regular garden maintenance, one-off tidy ups, lawn care, hedge trimming, planting, soft landscaping, garden clearance, and other services agreed in writing.

The specific Services to be supplied will be set out in the quotation or booking confirmation. Any additional work not expressly included will constitute a variation and may be subject to separate charges and scheduling.

All Services are delivered subject to site conditions, weather, access, safety considerations, and any relevant laws and regulations. London Gardeners reserves the right to adjust methods or timing where reasonably necessary for safety, quality, or regulatory compliance.

3. Booking Process

3.1 Enquiries and quotations

Clients may request a quotation by providing details of the Property and required Services. Quotations may be given verbally, in writing, or both, and will set out an estimated or fixed price, along with any relevant assumptions or exclusions.

Quotations are based on the information supplied by the Client and, where applicable, a site visit. If the actual conditions or scope differ materially from those described, London Gardeners may revise the quotation or adjust the charges accordingly.

3.2 Accepting a booking

A booking is deemed accepted and an Agreement formed when the Client confirms acceptance of a quotation or booking proposal, or when London Gardeners sends a booking confirmation, whichever is earlier. Confirmation may be provided verbally or in writing, including via commonly used communication methods.

For ongoing maintenance, the Agreement will continue on a regular schedule, such as weekly, fortnightly, or monthly, as agreed. Either party may vary the frequency by mutual agreement, subject to availability and any applicable notice periods.

3.3 Changes to bookings

The Client may request changes to the date, time, or scope of a Visit. London Gardeners will make reasonable efforts to accommodate such changes but does not guarantee availability. Changes are subject to the cancellation and rescheduling terms set out in these conditions.

4. Access and Client Responsibilities

The Client must ensure safe and reasonable access to the Property for the duration of each Visit, including clear access paths, unlocked gates where agreed, and removal of unnecessary obstructions.

If access is not available at the agreed time, or if the conditions at the Property prevent safe or reasonable performance of the Services, London Gardeners may cancel or curtail the Visit and apply the relevant cancellation or call-out charges.

The Client is responsible for informing London Gardeners of any hazards, underground services, fragile features, or special considerations at the Property that may affect the Services or pose a risk to persons or property. This includes, but is not limited to, ponds, irrigation systems, cables, hidden utilities, and protected wildlife habitats.

5. Pricing and Payments

5.1 Pricing

Prices may be quoted as a fixed fee for a defined scope of work, an hourly rate, or a combination of both. Unless expressly stated otherwise, quoted prices include labour and use of standard equipment. Additional materials, plants, specialist machinery, disposal fees, or third-party charges will be agreed separately where applicable.

All prices are expressed in pounds sterling and are subject to any applicable taxes, levies, or charges imposed by law.

5.2 Payment terms

Unless otherwise agreed in writing, payment is due upon completion of the Visit or upon receipt of invoice. London Gardeners may require deposits or part payments for larger projects, bespoke work, or material purchases in advance.

Accepted payment methods will be communicated to the Client at the time of booking or invoicing. Cash payments, if accepted, must be for the exact amount due unless otherwise agreed.

5.3 Late payment

If the Client fails to pay any sum by the due date, London Gardeners reserves the right to suspend further Services and to charge interest on overdue amounts at the statutory rate or a reasonable commercial rate permitted under applicable law. The Client may also be responsible for any reasonable costs incurred in recovering overdue amounts.

6. Cancellations and Rescheduling

6.1 Client cancellation

The Client may cancel or reschedule a Visit by providing reasonable notice. Unless otherwise specified in a quotation or booking confirmation, the following will apply.

For standard maintenance Visits, at least 24 hours notice is required. For larger projects or full-day bookings, at least 48 hours notice is required.

If the Client cancels or requests rescheduling with less than the required notice, London Gardeners may charge a cancellation fee, which may be up to the value of the scheduled Visit, to cover lost time and costs.

6.2 Company cancellation

London Gardeners may cancel or reschedule a Visit due to severe weather, staff illness, vehicle or equipment breakdown, safety concerns, or other circumstances beyond its reasonable control. In such cases, London Gardeners will endeavour to provide as much notice as practicable and will arrange an alternative date and time with the Client.

Where possible, the Client will not be charged for a Visit cancelled by London Gardeners except to the extent that non-refundable materials or third-party costs have been incurred specifically for that Visit.

7. Materials, Plants, and Guarantees

Unless otherwise agreed, London Gardeners will source materials, plants, and products reasonably suitable for the agreed purpose and conditions. Any specific preferences or brands must be agreed in advance and may affect pricing and lead times.

Living plants are subject to natural variation and factors beyond the control of London Gardeners, such as weather, soil conditions, pests, and subsequent care. While reasonable care is taken during planting and establishment, no guarantee can be given as to the long-term survival or performance of plants unless expressly stated in writing.

Where manufacturers or suppliers provide warranties on products or materials, such warranties are between the Client and the manufacturer or supplier, although London Gardeners may assist in passing on any relevant documentation.

8. Waste Handling and Environmental Regulations

London Gardeners will handle green waste and other materials in accordance with applicable waste and environmental regulations. Standard Services may involve cutting, pruning, and collecting green waste and leaving it in a designated area at the Property, or removing it from the site if agreed.

Removal and disposal of green waste or other waste may be subject to additional charges, which will be confirmed in the quotation or at the time of booking. London Gardeners will not remove hazardous waste, contaminated materials, or items that require specialist disposal without separate agreement and appropriate licensing.

The Client is responsible for ensuring that any waste retained at the Property is disposed of in accordance with local regulations. London Gardeners will take reasonable steps to minimise environmental impact, including responsible disposal and recycling where feasible.

9. Health, Safety, and Site Conditions

London Gardeners will take reasonable care to carry out the Services in a safe and professional manner. This may include the use of protective equipment, safe working practices, and compliance with relevant health and safety laws and guidance.

The Client must ensure that children, pets, and other persons are kept at a safe distance from work areas, machinery, and tools during Visits. The Client should not interfere with or use any equipment belonging to London Gardeners.

If London Gardeners considers that the Property, weather, or other conditions render the work unsafe, the Visit may be postponed, modified, or cancelled to protect the safety of workers, the Client, and the public.

10. Damage and Liability

10.1 Duty of care

London Gardeners will exercise reasonable skill and care in performing the Services. In the event of damage caused by negligence, the Client should notify London Gardeners as soon as reasonably possible and, where practicable, within 48 hours of the relevant Visit.

10.2 Limitations of liability

To the fullest extent permitted by law, London Gardeners shall not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the Services or the Agreement.

The total liability of London Gardeners for all claims arising under or in connection with the Agreement, whether in contract, tort, negligence, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific Visit or project giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

10.3 Exclusions

London Gardeners is not responsible for pre-existing damage, defects, or conditions at the Property, including but not limited to subsidence, structural issues, blocked drains, damaged utilities, or diseased plants. The Client is advised to carry out any necessary structural or safety inspections prior to the commencement of Services.

11. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with London Gardeners at the earliest opportunity so that it can be investigated and, where appropriate, remedied. London Gardeners aims to resolve complaints promptly and fairly.

If a dispute cannot be resolved through direct communication, either party may consider mediation or other forms of alternative dispute resolution before pursuing court proceedings, where this is appropriate and agreed.

12. Data Protection and Privacy

London Gardeners will handle Client personal data in accordance with applicable data protection laws. Information collected for quotations, bookings, and service delivery will be used only for legitimate business purposes, including administration, invoicing, and communication regarding the Services.

Client information will not be sold to third parties. It may, however, be shared with subcontractors or suppliers where necessary for the performance of the Services or compliance with legal obligations.

13. Termination of Ongoing Services

For regular maintenance arrangements, either party may terminate the Agreement by giving reasonable notice, typically no less than two weeks, unless otherwise agreed in writing. Any Visits already booked within the notice period may still be chargeable if not cancelled in accordance with the cancellation terms.

London Gardeners may terminate the Agreement with immediate effect if the Client commits a serious breach of these Terms and Conditions, fails to pay sums due, or behaves in a manner that makes it unreasonable or unsafe to continue the relationship.

14. Variations to Terms

London Gardeners may update or vary these Terms and Conditions from time to time. The version in force at the time of booking or issuing a quotation will normally apply to that specific Visit or project. For ongoing maintenance agreements, Clients will be informed of any material changes where reasonably practicable.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the Services, including any non-contractual disputes or claims.

By making a booking, accepting a quotation, or permitting work to commence, the Client confirms that they have read, understood, and agree to these Terms and Conditions.


    Frequently Asked Questions

    In our service area, we use professional, evidence-based gardening methods and well-maintained equipment to deliver safe, efficient results that respect your space and schedule. Our team prioritises site safety, uses industry-standard tools from trusted brands, and documents progress with before-and-after photos for every job. Over 9 years of professional gardening services, we combine eco considerations with durable results, often using 95% eco-friendly methods. For safety compliance, all team members are DBS-checked and we follow UK horticultural standards, with progress shared via photos and updates.

    Our team is fully DBS-checked, insured, and trained to high horticultural standards, providing reliable service across London and nearby boroughs. We partner with SafeContractor and the British Association of Landscape Industries, ensuring compliance with industry best practices. All staff undergo background checks, receive ongoing training in pruning, lawn care, hedge trimming, and health-and-safety, and carry DBS documentation. We've completed 8400+ local gardening jobs and earned trusted reviews from over 639+ customers. Each project starts with a site survey and a safety plan, and we provide before-and-after photos as standard. Our team is trusted with Google Reviews, Trustpilot, and Checkatrade feedback, plus accreditation logos from the British Association of Landscape Industries. In London, you'll find us operating under ISO 9001-inspired quality controls where applicable, reinforcing our commitment to consistency and safety.

    Our garden services come with full insurance, DBS-checked staff, and a clear safety framework to protect you and your property. We hold accreditation with SafeContractor and are active members of the British Association of Landscape Industries, reflecting industry-leading health, safety, and environmental standards. Our DBS-checked team carries appropriate liability insurance, and we operate under formal risk assessments and method statements for each site. We comply with horticultural health and safety standards, and we maintain traceable documentation, including site-specific risk reviews and post-job safety checks. All team members receive ongoing training in equipment maintenance, chemical handling (where applicable), and customer-facing safety protocols to minimise disruption and risk. We've completed 8400+ local assignments with a spotless safety record, and our customers frequently cite transparent pricing, clear contracts, and prompt issue resolution on Google Reviews. For added reassurance, you can request certificates and a certificate of insurance before starting work, and we're happy to share DBS numbers on request. We align with ISO 9001 quality management where applicable and regularly audit procedures to ensure consistency across all garden projects. All project plans include a clear safety briefing, hazard identifications, and PPE requirements, with on-site supervision for complex tasks. We also provide ongoing client communications, including progress photos and final summaries, to demonstrate results and maintain accountability. With 9 years of experience and 8400+ jobs completed locally, you can rely on our expertise and steady performance. We welcome you to review our Google Reviews, Trustpilot scores, and SafeContractor status to further confirm our professionalism. This approach helps us maintain a credible reputation across our service area and beyond, with a plan that keeps gardens thriving.

    With over 9 years of professional gardening services, we've built a solid track record across residential and small business clients. We've completed 8400+ gardening jobs locally, and many customers share positive feedback via 4.7 stars from 639+ verified reviews. From Chelsea and Westminster to North London parks, our experience spans pruning, lawn care, hedge trimming, and garden clearance with transparent pricing. Book your gardener today and see why local customers trust us for careful workmanship, reliability, and great value.

    In every garden we work, we prioritise eco-friendly methods, with 95% of our techniques designed to protect soil health and biodiversity. We use organic composts and eco fertilizers where possible, and we avoid harsh chemicals that can harm pollinators. For green waste, we separate recyclable waste, compost what can be composted, and direct non-recyclables to licensed local waste facilities. We always inform you before any disposal and provide receipts for waste transfer notes to ensure compliance with local regulations. With 9 years of service, you're choosing a team that respects soil, water, and wildlife while delivering tidy results. Book now to see how our methods deliver long-term health for your garden and reduce waste to landfill. We also share practical tips for home composting, rainwater harvesting, and mulch use, helping you extend the eco benefits beyond the project. Clients in nearby towns and boroughs appreciate our respectful approach and clear communication throughout the job.

    From the first contact to project completion, safety, price clarity, and realistic turnaround times are our top priorities. We provide transparent, itemised quotes with no hidden fees, and we pre-visit to assess access, parking, and any restricted areas. On arrival, our DBS-checked team introduces themselves, confirms safety routes, and agrees a mutually convenient schedule before any work begins. We aim for minimal disruption, use eco-friendly products where possible, and share progress updates with photos so you can track the job. Prices reflect your garden size, access, and the scope of work, but we always confirm a fixed price before starting. If access is limited or weather delays occur, we'll propose a revised timeline and fair adjustments rather than leaving you in the dark. Call our team or book online to secure a slot that fits your schedule and budget.

    We provide professional gardening across the capital and nearby boroughs, with dedicated teams ready to help in your neighbourhood and surrounding districts. A) Nearby areas include Chelsea (Kensington and Chelsea), Fulham (Hammersmith & Fulham), Notting Hill (Kensington and Chelsea), Islington, Camden Town, Hackney, Brixton (Lambeth), Putney (Wandsworth), Stratford (Newham), Greenwich (Greenwich), Bromley, Croydon, Kingston upon Thames, and Woolwich. We maintain ongoing relationships with local councils and park managers to minimise disruption during maintenance work. B) Local roads, landmarks, and parks we work near include Oxford Street, King's Road, Regent's Park, Hyde Park, The Serpentine, Tower Bridge, London Bridge, South Bank, Battersea Park, Greenwich Park, Victoria Embankment, Notting Hill Gate, Chelsea Embankment, Euston Road, Finchley Road, Piccadilly, and Victoria Street. We use site surveys, clear safety plans, and progress photos to keep you informed, and we tailor scheduling to fit park events and busy street crossings. All work is carried out by DBS-checked teams with risk assessments, PPE, and clear access instructions to minimise any disruption to residents and visitors. We also provide references from Trustpilot and Google Reviews, and we can share sample contracts and insurance certificates on request. Book your garden service now to experience a respectful, professional team that understands the capital's life and local priorities.

    Yes, we regularly service private gardens near high-traffic areas and have completed projects around Hyde Park and Regent's Park. We coordinate access, maintain minimal disruption, and provide before-and-after photos to show your space's transformation while adhering to park rules. Our DBS-checked gardeners follow local authority guidelines, and you can read Trustpilot or Google Reviews to verify our reputation. Book your gardener today for Hyde Park-adjacent lawns, hedges, or beds and experience a careful, friendly service you can rely on in our city.

    Turnaround depends on project scope, but in our service area we typically schedule within one to two weeks from confirmation. For urgent work such as lawn restoration or hedge trimming, we can prioritise slots to fit your timeline. We pre-plan access, bring the required tools, and confirm the day before so you know exactly when the team will arrive. We aim for fixed pricing with no surprises, and if changes arise, we communicate promptly and adjust only with your consent. Prices stay clear with fixed quotes before work begins, and if changes occur, we will discuss them openly. We also provide flexible scheduling options and a straightforward booking process. Across our service area, our reputation for reliability is supported by 5-star reviews from 639+ customers and ongoing accreditation renewals. Call our team or book online to secure a slot that fits your schedule and budget. We will confirm the date, scope, and access notes in writing to keep everything transparent and stress-free. We also offer a no-obligation site visit and a tailored quote if you need detailed planning.

    We build trust through transparent pricing, documented work plans, and staff who are background-checked, highly trained, and backed by real local experience. Recent projects include multiple Chelsea and Battersea gardens, with before-and-after photos shared publicly to demonstrate outcomes. We invite you to review Trustpilot, Google Reviews, and Checkatrade scores, along with the SafeContractor accreditation. Our staff carry detailed risk assessments and project briefs, and we tailor every plan to your access, budget, and garden goals. Experience: Over 9 years of professional gardening services, 8400+ jobs completed locally, with a consistently high rating of 4.7 stars from 639+ reviews. Eco methods and high standards for soil and plant health are standard across all London projects. We also offer to share DBS certificates, insurance documents, and a sample contract to help you verify our legitimacy before work begins. We operate under ISO 9001 guidelines where applicable and align with SafeContractor standards to reassure schools, businesses, and private homeowners. We encourage you to view our portfolio and testimonials, and we'll arrange a no-obligation meeting to discuss your garden ambitions. This approach helps us maintain a credible reputation across our service area and beyond, with evidence from real clients, government-compliant practices, and ongoing professional development. Book your project with confidence--our DBS-checked staff, transparent pricing, and documented safety history provide a dependable basis for any household or business. We also publish case studies showing improvements in soil health, plant vitality, and water efficiency, with measurable outcomes for more ambitious landscaping projects. If you'd like, we can provide references from Trustpilot and Google Reviews, and we can share sample contracts and insurance certificates on request. Book your garden project with confidence--our team is experienced, insured, and ready to deliver the results you expect.

    If access is limited or safety concerns arise, we pause, reassess, and confirm a revised plan with you before resuming work. DBS-checked staff will update you on any changes, and we'll adjust the schedule to minimise disruption and maintain value.

    In London, you'll have access to borough recycling centres and licensed waste facilities, and we handle separation on-site to maximise recycling. We separate green waste, compost what's suitable, and arrange licensed disposal for non-compostables with receipts for your records. This eco-friendly approach aligns with council rules and SafeContractor guidelines, giving you peace of mind that waste is managed responsibly. If you'd like, we can provide a waste transfer note and recycling certificates to simplify your council audits. We've helped many clients in London boroughs recycle green waste efficiently, saving time and reducing landfill impact. Book our team to discuss a waste plan and receive a transparent disposal and recycling estimate. London-wide recycling centres or council sites are available, and we can guide you to the nearest facility in your borough.

    To reinforce trust in the capital, we share verifiable testimonials, DBS details, and documented safety records, plus direct access to our accreditations. We regularly publish before-and-after project galleries from Chelsea, Hyde Park, and other local jobs, with checks from Google Reviews and Trustpilot. Clients can request copies of certificates, insurance documents, and sample contracts to verify our legitimacy before work begins. We also post responses to common questions on our Checkatrade and Trustpilot pages, highlighting safety, pricing transparency, and timely completion. This approach helps us maintain a credible reputation across the capital and beyond, with a plan that keeps gardens thriving. Book your project with confidence--our DBS-checked staff, transparent pricing, and documented safety history provide a dependable basis for any household or business. We invite you to review our Checkatrade and Trustpilot pages, and we can arrange a no-obligation meeting to discuss your garden ambitions. This ensures you have reliable, local-facing proof of our expertise and trustworthiness.
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